Operational Excellence for Freight Forwarders

  • Airfreight Market Update – May 2025

    An overview of the airfreight markets in North Asia, Southeast Asia, South Asia and Middle East. It covers airports, airlines, current issues faced by airports and mitigating options for shippers. The information is sourced online from openly available websites and compiled in this update. Free to download and share.

    Airfreight Market Asia 2025.05Download

    #AirCargoAsia, #PharmaLogistics, #PerishableCargo, #ULDHandling, #ColdChainLogistics, #CEIVPharma, #CargoInfrastructure, #AirportCargoOperations, #AsianAirports, #AirfreightInfrastructure

  • Revenue Leakage

    Post 3/3: ✅ A Smart Way to Stop Revenue Leakage

    The solution is to check every single job? Or automate the checking processes? FALSE. This is likely to flag too many jobs creating a very long list of false positives, overload the system, the user, and alert fatigue would set in.

    Forget rule-based automation that fails due to inconsistent charge codes. We took a different route: filter by gross margin outliers.

    📊 Step-by-step:

    1. Track job-level revenue, cost, and gross margin %. Create a list of averages by service and tradelane.
    2. Flag jobs with margins far below (or above) average (outliers)
    3. Deep-dive review only for flagged jobs
    4. Investigate unbilled services like customs inspection, port storage, etc.
    5. Tag root causes for recurring process gaps
    6. Perform period spot checks, especially for vendor rebates and recent cost renegotiations.

    This approach works – it’s scalable, data-driven, and minimizes false positives.

    Want to tighten your billing accuracy? Start with your margin outliers.

    And BTW, a list of averages will help operations with monthly forecasting.

    #RevenueLeakage #FreightERP #OperationalExcellence #BillingControl #MarginManagement #WorkingCapital #LogisticsFinance #FreightForwarding #Profitability #BillingErrors #SupplyChain #ProcessImprovement #mmlogistix

  • Revenue Leakage

    Post 2/3: ⚠️ Why Solving Revenue Leakage is Hard

    The biggest challenge? Inconsistency.


    Even with systems like CargoWise, when different people use different charge codes for the same service — e.g., “Trucking” vs. “Haulage” — it becomes impossible for the system to detect what’s missing.

    Add to that:

    • Manual workarounds
    • Unstructured exception handling
    • No reliable alert mechanism
    • Disjointed cost vs. billing visibility

    The result? Charges go unbilled. Margin erodes. Finance gets blindsided.

    #RevenueLeakage #FreightERP #OperationalExcellence #BillingControl #MarginManagement #WorkingCapital #LogisticsFinance #FreightForwarding #Profitability #BillingErrors #SupplyChain #ProcessImprovement #mmlogistix

  • Revenue Leakage

    Post 1/3: What is Revenue Leakage?

    Revenue leakage is the silent killer of profitability. It’s the revenue your company earns but never collects – often due to operational oversights, billing errors, or inconsistent processes.

    In freight forwarding and logistics, this can include:

    • Unbilled customs inspection fees
    • Missed detention/demurrage pass-through
    • Inconsistent documentation charges
    • Services rendered but not invoiced
    • Vendor rebates not applied

    It adds up – and it directly impacts cash flow, working capital, and bottom-line performance.

    🧩 Are you tracking your leaks?

    #RevenueLeakage #FreightERP #OperationalExcellence #BillingControl #MarginManagement #WorkingCapital #LogisticsFinance #FreightForwarding #Profitability #BillingErrors #SupplyChain #ProcessImprovement #mmlogistix

  • Agentic Artificial Intelligence

    Post 7/7: HOW today’s tools support (or fall short of) Agentic AI

    ToolRoleBest forAgentic AI Ready?
    ZapierNo-code automationEasy automations, prototyping🟡 Yes (Basic Agent mode in beta)
    MakeVisual automationMid-complexity workflows & logic🟡 Yes (Agent beta capabilities)
    N8NDev-grade automationFull agent workflows with memory, APIs🟢 Yes (with LangChain/LLMs)
    UiPathRPA at enterprise scaleAutomating high-volume repetitive work🟡 Partial (not context-aware)
    CuberAILogistics-trained digital employeesCross-system logistics execution🟢 Yes (narrow Agentic AI)

    Each tool plays a role—but only CuberAI and N8N with LLMs/LangChain offer the reasoning + execution loop we expect from Agentic AI today.

    #AgenticAI #DigitalEmployees #NarrowAI #AIWorkflow #LogisticsAI #SupplyChainInnovation #FutureOfWork #RPA #AIProductivity #AutomationStrategy #Digitization

  • Agentic Artificial Intelligence

    Post 6/7: NOW what? What’s your next move with Agentic AI?

    You don’t need to build the future—you just need to pilot it.

    ✅ Choose one repetitive, time-sucking workflow
    ✅ Match a tool to your technical maturity
    ✅ Test → Learn → Improve → Scale

    🚫 Don’t chase AGI.
    ✅ Deploy narrow Agentic AI now and build toward maturity.

    🌐 Curious? Explore how digital employees are already transforming freight operations.

    🔁 Bonus post: How today’s tools compare.

    #AgenticAI #DigitalEmployees #NarrowAI #AIWorkflow #LogisticsAI #SupplyChainInnovation #FutureOfWork #RPA #AIProductivity #AutomationStrategy #Digitization

  • Agentic Artificial Intelligence

    Post 5/7: HOW can you adopt Agentic AI—realistically?

    Don’t wait for AGI. Start with what exists:

    🔧 Use Zapier Agents for email-to-CRM workflows
    🔧 Use Make for document flows and condition-based triggers
    🔧 Use N8N + LangChain to build custom agents with reasoning logic
    🔧 Use UiPath for enterprise-grade task automation
    🔧 Use CuberAI for domain-trained digital employees in logistics

    🎯 The key: Start in one functional area. Prove value. Then scale.

    🔁 Final strategy: What’s your next step?

    #AgenticAI #DigitalEmployees #NarrowAI #AIWorkflow #LogisticsAI #SupplyChainInnovation #FutureOfWork #RPA #AIProductivity #AutomationStrategy #Digitization

  • Agentic Artificial Intelligence

    Post 4/7: WHY is Agentic AI game-changing?

    Agentic AI changes how we view technology and labor.

    ✅ It works across systems
    ✅ Makes decisions under uncertainty
    ✅ Understands unstructured context (emails, PDFs, chats)
    ✅ Frees humans from copy-paste, chasing updates, and double-entry

    💡 It’s not about replacing people—it’s about giving humans space to focus on strategy, empathy, and growth.

    🔁 Coming up: HOW to bring Agentic AI into your organization.

    #AgenticAI #DigitalEmployees #NarrowAI #AIWorkflow #LogisticsAI #SupplyChainInnovation #FutureOfWork #RPA #AIProductivity #AutomationStrategy #Digitization

  • Agentic Artificial Intelligence

    Post 3/7: WHEN will Agentic AI mature—and what’s possible now?

    We’re already in Level 2–3 of Agentic AI maturity (rule-based + context-aware agents).

    Here’s what we can expect in the near future:

    YearExpected Capability
    2025Narrow agents handle full workflows
    2026–2027Multi-domain agents with short-term memory, task switching
    2028–2030Semi-autonomous teams of agents coordinating across tools
    2030+Early-stage generalist agents (not AGI, but highly adaptive)

    🔄 Today’s best bet? Start small with narrow agents that automate what humans repeat 20x a day.

    🔁 Up next: WHY Agentic AI isn’t just a tool—but a game changer.

    #AgenticAI #DigitalEmployees #NarrowAI #AIWorkflow #LogisticsAI #SupplyChainInnovation #FutureOfWork #RPA #AIProductivity #AutomationStrategy #Digitization

  • Agentic Artificial Intelligence

    Post 2/7: WHERE is Agentic AI already working today?

    Look closely, and you’ll see agentic behavior everywhere—just not all-purpose agents.

    🎯 Logistics: AI Platforms execute booking, ETA updates, and document automation with reasoning.

    🎯 Customer Service: AI agents classify emails, trigger workflows, and escalate exceptions.

    🎯 Marketing & Admin: AI agents follow up on leads, qualify data, and personalize outreach at scale.

    These systems don’t just follow triggers—they make decisions based on context and next-best action logic.

    Next up: WHEN can we expect more advanced agents—and what can they do?

    #AgenticAI #DigitalEmployees #NarrowAI #AIWorkflow #LogisticsAI #SupplyChainInnovation #FutureOfWork #RPA #AIProductivity #AutomationStrategy #Digitization